HOW OUR RENTAL PROCESS WORKS:

ABOUT OUR RENTAL PROCESS

Thinking about renting an inflatable, but have a lot of questions? Here’s a breakdown of our rental process to help make your experience a breeze:


STEP 1 : SELECT A UNIT

Browse the “Inventory & Pricing” tab on our website to view photos and pricing of all the units we have to offer. The prices you see are daily prices for renting the unit. We do not rent by the hour. 


STEP 2 : REQUEST A RESERVATION

Once you have decided on a unit, give us a call or go to the “Online Reservations” tab on our website to submit a reservation request. Please note that submission of this form does not guarantee your reservation. You will receive a response within 24-48 hours confirming if we have availability for your desired unit or not.  


NOTE: For the fastest response to your reservation request, we ask that you please submit an online form. If you call us and we do not answer, PLEASE LEAVE A MESSAGE. We are really good at getting back to our customers, however, we WILL NOT return your call if you do not leave a message. Thank you! :) 


STEP 3 : PREPARE FOR YOUR RENTAL

Once your reservation is confirmed, you will receive an email with instructions for your delivery day. We provide the inflatable, blowers, and extension cords needed for your rental, however, YOU ARE RESPONSIBLE FOR PROVIDING POWER ON THE DAY OF YOUR RESERVATION. If needed, we do rent generators at a price of $75 plus tax per day (Price includes one fueling). You can reach out to us anytime prior to your rental to add a generator to your rental if power is a concern for you. 


STEP 4 : IT'S PARTY TIME!

On the day of your reservation, your inflatable will be delivered between 8:00am and 1 hour prior to the actual start time of your event. Although we do try to accommodate our customers needs as best as possible, we cannot guarantee a specific delivery time on the day of your event. Rest assured, however, that you will receive a courtesy call on the day of your event when our drivers are in route to your location. At the time of delivery, we will collect payment, have you sign our rental contract, and begin setup of your unit. No unit will be setup until payment has been made and a rental contract has been signed. An adult over the age of 18 must be present to sign the contract. 


STEP 5 : PREPARE FOR PICKUP

As your party or event is coming to a close, please give us a call to let us know you are wrapping up. We will return to pick the unit up at the close of your party, or sometime shortly after. 


We do ask that you try to return the unit to the same condition in which it was delivered in. Please remove any trash or excessive dirt/party debris from the unit. If you rented a water unit, please ensure all water has been drained from the unit and is left inflated for at least an hour to dry.  While we do clean and disinfect every unit after each rental, units that have signs of obvious abuse and are excessively dirty will incur a cleaning charge of no less that $100.00 per unit at our sole discretion. 


NOTE: If you have an event where you are desiring a rental, we do, in MOST cases offer overnight rentals at no additional charge. Please understand that if you are approved for an overnight rental, the unit could be picked up as early as 7:00am the next morning. If you need the unit any later than that, you will be charged another full day rental fee

GET THE PARTY STARTED:

Ready to book? Give us a call at 903-904-4544 or click below to submit an online reservation request now!

FREQUENTLY ASKED QUESTIONS

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What happens if I need to cancel?

Reservations can be canceled up to 24 hours prior to your rental date with no cancellation fee.  For example: If you have a reservation scheduled for Saturday,  do not wait until Saturday morning to call and cancel your unit. Please make a decision on Friday as to whether or not you wish to move forward with your rental and make contact with us to avoid a cancellation fee. Cancellations made within a respectable amount of time with incur no cancellation fee or service charge. If you wait until the day of your event to cancel, or do not respond to our delivery attempts on the day of your event, you will be responsible for the entire cost of your rental PLUS a $50 cancellation or no show fee. 


Note: If you have concerns about the weather, please make contact with us the day before your rental to discuss your delivery options. In most cases, we can work your delivery around the weather if you still elect to move forward with your reservation.

Do I have to pay a deposit? When is payment due?

No deposit is required to book.

 

Payment in full is required at the time of delivery. We accept cash or check on site and credit cards with advance notice. 

Do you deliver? Is there a delivery charge?

Freedom Party Rentals offers free delivery to all locations inside Henderson County and most surrounding areas. Examples of cities included in our our free delivery area include but are not limited to: Athens, Canton, Chandler, Edom, Ben Wheeler, Malakoff, Eustace, Cedar Creek Lake, Larue, Brownsboro, and more.  Rentals requiring delivery outside of our primary service area might be subject to a $50.00-100.00 delivery fee. If renting multiple units outside of our service area, your delivery fee might be waived. If you are concerned about a delivery fee, please call us to discuss. 

How long is the rental for?

The prices displayed on our website are for same day delivery and pickup of our units. We deliver the morning of your event, and pickup that afternoon/evening. If you are interested in an overnight or weekend rental, please contact us to discuss. 

Can I pick the equipment up from you and set it up myself?

 No. All equipment offered by Freedom Party Rentals is professional-grade and manufactured from heavy duty materials.  To ensure that our equipment is always set up and stored in a manner that ensures lasting quality as well as the safety of our customers, Freedom Party Rentals professionally sets up and tears down every piece of equipment we rent out. There are no exceptions to this policy.

Do you provide power? What kind of power source do I need for the blowers? Do you rent generators?

The customer is responsible for providing power on the day of the event. 


Our blowers require a 110 volt outlet - the same kind of outlet you would use for a common household appliance such as a hair dryer or a cell phone charger. Freedom Party Rentals requires that you provide one dedicated power outlet for each blower that your unit requires. All of our standard bounce houses only require one blower, but some of our larger units require 2-4 blowers. So, if your rental requires two blowers, you must have two separate outlets (not plugs) to accommodate the two blowers. We will not plug more than one blower into an outlet - no, not even if a plug is still available. This is the safest way we have found to operate the blowers in order to prevent electrical failure, tripped breakers, and/or in the worst case, electrical fires. If you are concerned about your power source, or your event is going to be held at a location that does not have electricity (such as a park), we do rent generators for an additional $75.00 rental fee per generator. The price includes one fueling.  As stated in our rental contract, Freedom Party Rentals is not responsible for any damages that occur as a result of an electrical issue with one of our blowers. 

I heard silly string can damage inflatables - Is that really true?

Yes. The chemicals found in silly string are very damaging to the material that inflatables are made out of, and for that reason, the use of silly string near any of our inflatables is strictly prohibited. Any evidence of silly string in, on, or around the inflatable will be cause for additional charges to be assessed up to the full replacement cost of the inflatable.